Reply Form

Reply Form

Complainants: complete this form within 60 days of receiving the Response to your complaint from the Respondent.

General instructions

  • Review the completed Response Form and additional pages.
  • Follow the instructions for each PART of this Reply Form.
  • Your reply should not exceed 20 pages or approximately 5000 words plus the documents requested in Part 4.
  • When you have completed this Reply Form and press Submit a copy of the form and attachments will be emailed to the email address you provided in the form as well as to the respondent and to the Commission. If you did not consent to sharing your email address with the Respondent (as noted in your Complaint Form), the Commission will provide the Respondent with a copy of the Reply Form. Do not send any witness information to the Respondent.
  • Keep a copy of your completed Reply and all supporting documents.
  • If you need this form in an alternative format, please email us at: or call us toll-free at: 1-888-214-1090.
  • Refer to the Frequently Asked Questions for more information.

Part 1: Complaint Information

Name of Complainant (as it is written on the Complaint Form)
Name of Respondent (as it is written on the Response Form)


Part 2: Information about the person completing this form

Who are you?
I am the Complainant.
I am the Complainant’s Representative.
Representative’s Name

Part 3: Reply to the Preliminary issues(s)

Complete this section if the Respondent raised a preliminary issue(s) in Part 4 of their Response. Read the applicable section of the Preliminary Issue(s) Information Sheet that corresponds to the issue(s) raised by the Respondent. The sheet explains what information the Commission needs to make a decision. Answer the questions in the space below.

Part 4: List of documents - Preliminary issue(s)

List all the documents you have that support your reply to the preliminary issue(s). Provide a short description of each document, including what preliminary issue it relates to and why it is important.

Important: Attach copies of these documents when you submit your Reply. These documents are not included in the 20-page limit.

One file only.
128 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods.

Part 5: Your reply to new information

Complete this section if the Respondent provided new information in Part 6 of their Response to your complaint. Do not repeat information that you included in your Complaint Form.

As part of your 20 pages (maximum), under the heading “Part 5”, answer the following questions about each new issue:

As part of your 20 pages (maximum), under the heading “Part 5”, answer the following questions about each new issue

Important: Do not include witness contact information. Send witness contact information to the Commission only by completing the Witness Identification Form. Witness Identification Forms do not count as part of the 20-page limit.

Part 6: List of documents related to your complaint

List all the documents you have that support the information in your complaint. Provide a short description of each document, including what facts it supports.

Important: Keep all of the documents you list. You may be asked for copies of these documents at a later stage in the process.

Part 7: Remedies you are seeking

Remedies are actions or measures that are meant to fix the situation you complained about. Remedies are not meant to punish the Respondent. 

Please indicate all the remedies that you are asking for

Part 8: Declaration and Signature

If you are filing your Reply electronically, your digital signature represents your legal signature.

I declare that to the best of my knowledge, all of the information I have provided with this reply is truthful, complete and accurate.